Refund Policy – BuraqTech

Effective Date: 2010-01-06

At BuraqTech, we strive to deliver the highest quality in our services and digital products. We value your satisfaction and aim to handle all refund requests fairly and transparently. Please read our refund policy carefully before making any purchase.

1. General Policy

Due to the nature of digital services and goods, not all purchases are eligible for a full refund. Refunds are considered based on the service/product type and the circumstances of the request.

2. Website, Mobile App, and Software Development Services

Eligibility for Refund:

Before Work Begins: 100% refund if the project has not been started.
After Work Begins but Before 50% Completion: Partial refund (based on work completed and resources used).
After 50% Completion: No refund will be issued.

Non-Refundable:

Any services marked as “non-refundable” during contract signing.
Delays caused by client-side (e.g., late communication or missing content).

3. VIN Report Services

Incorrect VIN Entered by Customer: No refund will be issued. Please ensure accuracy before submission.
Report Not Delivered: If the report is not delivered within the stated timeframe (usually within 10–15 minutes), you may request a refund or reissue.
Duplicate Payment: Full refund will be issued for accidental duplicate charges.

4. Digital Products (eBooks, PDFs, Licenses, Templates, etc.)

All sales of digital products are final and non-refundable, except in the following cases:

File is corrupt or cannot be downloaded (must be reported within 24 hours).
You received the wrong product (we will correct or refund).

5. Subscription-Based Services (if applicable)

You can cancel your subscription at any time.
No refund will be issued for partial months or unused services unless otherwise stated.
For annual plans: Full refund within 7 days of initial payment if no usage is recorded.

6. Refund Request Process

To request a refund, please contact our support team at:

📧 support@buraqtech.com
📞 +1 463-202-3732

Include the following details:

Order ID or Invoice Number
Date of Purchase
Reason for Refund Request
Any relevant evidence or screenshots

We process all refund requests within 5–7 business days.

7. Chargebacks & Disputes

Initiating a chargeback without contacting us first is against our policy. If you are unhappy with a product or service, please reach out. We are here to help and resolve issues.

8. Policy Updates

BuraqTech reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with a revised effective date.